Bank Holidays).ĭelivery will be between 8am - 8pm. Order before 10pm for delivery within 3 working days (Mon to Sat excl. If there is no answer, Hermes will re-attempt delivery on a different day.įor the latest information please visit the Hermes website. When you answer they will ask for your name to ensure a safe delivery, but you will not be asked to sign on the handheld device. If there is no safe place to deliver, the Hermes courier will knock on the door and step back. NO SAFE PLACE? STEPS HERMES COURIERS ARE TAKING TO AVOID CONTACT
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If a safe place hasn’t been chosen through the Hermes App, but there is somewhere safe to deliver the parcel, Hermes will leave it there - even if there’s someone in the property.Hermes will take a photo, which will be included in the delivery notification email. HERMES AUTOMATIC DELIVERY TO A SAFE PLACE Your tracking number can be found in your order dispatch email from Hobbycraft, as well as your tracking confirmation from Hermes.
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You can download the Hermes App from either the App Store or Google Play Store.
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The App allows you to select a ‘safe place’ through the app by entering your tracking number, choosing the ‘divert’ option and selecting your preferred ‘safe place’. You can manage your delivery safely through the Hermes Mobile App. Typical examples include sheds, greenhouses or porches. YOU CAN DIVERT YOUR NEXT PARCEL TO A SAFE PLACEĪ ‘safe place’ is a designated place where couriers can pick-up or drop-off your parcels, securely, without you being there in person. Following the outbreak of Coronavirus (COVID-19) in the UK our courier partner Hermes have put in place a number of measures to protect our customers and their colleagues.